Help Desk Analyst

Financial Software Company

We’re looking for a responsible and personable tech support person to join a large help desk team.   This is a contract to hire position with a successful and FUN company that has been voted a top place to work for 10 plus years in a row.

In this job, you’ll support a community of about 2500 users with a wide spectrum of technical requests, including Microsoft Office, Database Access, Business Applications, Internet Connectivity, Networks, and more.

Responsibilities:

  • Providing first-level technical support to home office and external staff, on a wide range of issues and products
  • Prioritizing and processing help requests to provide technical problem identification and resolution

Qualifications:

  • High-level customer service skills
  • Strong ability to solve problems and find solutions
  • Excellent communication skills (phone manners, listening skills, and follow-up skills)
  • Knowledge and experience with Windows 7/8/10, Microsoft Office Suite 2013/2016, and TCP/IP networking
  • Mobile device support (Android, iOS, and Windows mobile)
  • Knowledge of POP3 and SMTP protocols, including troubleshooting connectivity issues; experience in advanced MS Outlook 2013/2016 functionality and the protocols involved with connecting to an Exchange 2010 mail server a plus
  • Knowledge of Active Directory and domain environments
  • Mac experience is a plus
  • Experience in a tech services/helpdesk role is a plus
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