This is a contract to hire opportunity for an experienced help desk engineer who truly loves working with internal and external customers and can handle a fast pace. In this role, you will be part of a large team supporting both home office and external employees with a wide range of technology support services including:

• Remote setup of user workstations including deployment of security and productivity software.
• Assisting with routine technology tasks including software installs, peripheral hardware setups, and virus remediation for both internal and external customers.
• Prioritizing and processing requests to provide a holistic solution for each customer.
• Telephone support to troubleshoot various systems and applications issues

Core strengths

• 1 or more years’ experience in a technical support role
• Ability to communicate technical concepts to end users both written and verbally
• Interested in working as part of a team, collaborating and coordinating throughout the day while having fun
• Excited to take on new and challenging opportunities
• Career minded – looking for professional growth
• Familiarity with Windows 7/10 Pro OS and MS Office applications
• Basic software troubleshooting skills in a Windows environment
• Experience working with MS Outlook in an Exchange environment, performing setups, configuration and troubleshooting
• Familiarity with Active Directory and domain environments
• Familiarity with remote support tools
• Experience working with a ticketing system
• Experience implementing, managing, and / or troubleshooting Small Business/ Home Office Network environments, including hardware (switches, firewalls, routers, etc.) preferred but not required
• Familiarity with Mac OSX a plus